Resource Library
Featured All AHA webinars are free of charge but require advance registration. AHA does not offer continui...
The patient experience is more important today than ever before, with payments tied to patie...
Today more than ever, it is important to focus on reducing unnecessary testing and unneeded emerg...
Every aspect of a patient’s experience of care is influenced by valuable and often underused reso...
Creating a quieter hospital environment can help the healing process and improve the patient expe...
This HPOE guide, a collaboration with the American Society for Healthcare Engineering, explores w...
Read about how patient and family engagement practices are related to patient experiences. This s...
Focusing on strategies to improve quality, address disparities and achieve equity will be essenti...
The driving principle behind the outpatient service excellence journey is excellent customer serv...
Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experien...
This web seminar highlighted improvements in staff training and building the culturally competent...
The business adage "what gets measured gets managed" applies in health care. Two projects focus o...
